If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date. If you would like to exchange an item (wrong fit or incorrect size), you will need to return it as well.
We offer free return for all our customer within Europe. Write to us at email@example.com to get your free return label. Please, write your name and order number in the e-mail. After that, we will get back to you with the return label as soon as possible.
Once your return has been received in perfect condition, unused, with all tag attached and with the original receipt. Your refund will be completed with the original payment method – expect 7 days of processing time.
We don’t accept parcels returned by cash on delivery (COD). Do you have any questions about your return, please contact firstname.lastname@example.org
Returns address: WUTH CASHMERE Rentemestervej 43 2400 Copenhagen NV Please ensure your name, address and requirements are included.
Complaints & Defects
It is our aim that every item arrives in great condition, and we hope you’re always happy with your purchase. If you receive an item in a flawed or damaged condition, please notify us immediately.
Where possible we will arrange for a new replacement to be sent to you, or a refund of the defective item.
Please, return your complaint and defective item(s) to the following address: WUTH CASHMERE Rentemestervej 43 2400 Copenhagen NV Danmark Notice the parcel: “Wuth Cashmere Complaint”
Please, include your receipt with your name, email and order number, and note what the problem is as detailed as possible. If you have any questions about your complaint, please contact us at email@example.com.
Christmas Conditions & Return Policy
All cashmere purchased online between 25th November 2019 and 20th December 2019 can you return until the 24th January 2020 for a full refund. Remember we have free shipping within Europe.
Do you want to return your Cashmere Gift? Then the cashmere have to be in perfect condition, unused, with all tag attached and with the receipt for purchase. The customer is responsible for paying return cost and sending the cashmere back to Wuth Cashmere for a full refund.
Send the cashmere to: WUTH CASHMERE Rentemestervej 43 2400 Copenhagen NV Denmark
Christmas Last Order Dates
We would advise to order your Cashmere Gifts in advance to ensure, that you receive your gifts in time to put under the Christmas tree. Read also our Shipping Informations.
The last order dates for Denmark have to be placed on the 20th December 2019 before 10 am (copenhagen time) and for Europe before the 17th December 2019. Do you have any question about the shipping or need help, you are welcome to write to us at firstname.lastname@example.org.
Wuth Cashmere offers gift wrapping for free, if you really don’t want to wrap those gifts yourselves. When checking out, just let us know in the order note by writing ‘Christmas Gift’ – then you’ll receive your cashmere beautiful wrapped.
Give the gift of pure cashmere. Wuth Cashmere Gift Cards can only be used online. You can choose from 500 DKK, 1000 DKK and 1500 DKK. If you need a gift card with a higher value – you can contact us at email@example.com. Wuth Gift Cards are delivered by mail.
Wuth Gift Cards are valid for 2 years from the date of purchase and cannot be exchanged for cash. We are unable to replace lost or stolen gift vouchers. Gift Cards can’t be used as payment for gift cards.