Returns & Refunds
If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date. If you would like to exchange an item (wrong fit or incorrect size), you will need to return it as well.
We offer free return for all our customer within Europe. Write to us at email@example.com to get your free return label. Please, write your name and order number in the e-mail. After that, we will get back to you with the return label as soon as possible.
Once your return has been received in perfect condition, unused, with all tag attached and with the original receipt. Your refund will be completed with the original payment method – expect 7 days of processing time.
We don’t accept parcels returned by cash on delivery (COD). Do you have any questions about your return, please contact firstname.lastname@example.org
2400 Copenhagen NV
Please ensure your name, address and requirements are included.
Complaints & Defects
It is our aim that every item arrives in great condition, and we hope you’re always happy with your purchase. If you receive an item in a flawed or damaged condition, please notify us immediately.
Where possible we will arrange for a new replacement to be sent to you, or a refund of the defective item.
Please, return your complaint and defective item(s) to the following address:
2400 Copenhagen NV
Notice the parcel: “Wuth Cashmere Complaint”
Please, include your receipt with your name, email and order number, and note what the problem is as detailed as possible. If you have any questions about your complaint, please contact us at email@example.com.
Christmas Conditions & Return Policy
All cashmere purchased online between 1st December 2020 and 21st December 2020 can you return until the 24th January 2021 for a full refund. Most importantly, we have free shipping and return in Europe.
Do you want to return your Cashmere Gift? Then the cashmere have to be in perfect condition, unused, with all tag attached and with the receipt for purchase. Send us an email with your name and order number, and then we will send you a return label for free.
Christmas Last Order Days
We would advise to order your Cashmere Gifts in advance to ensure, that you receive your gifts in time to put under the Christmas tree. Read also our Shipping Informations.
The last order dates for Denmark have to be placed on the 21st December 2020 before 10 am (Copenhagen time) and for Europe before the 18th December 2020. Do you have any question about the shipping or need help, you are welcome to write to us at firstname.lastname@example.org.
Wuth Cashmere offers gift wrapping for free, if you really don’t want to wrap those gifts yourselves. When checking out, just let us know in the order note by writing ‘Christmas Gift’ – then you’ll receive your cashmere beautiful wrapped.
Give the gift of pure cashmere. Wuth Cashmere Gift Cards can only be used online. You can choose from 500 DKK, 1000 DKK and 1500 DKK. If you need a gift card with a higher value – you can contact us at email@example.com. Wuth Gift Cards are delivered by mail.
Wuth Gift Cards are valid for 2 years from the date of purchase and cannot be exchanged for cash. We are unable to replace lost or stolen gift vouchers. Gift Cards can’t be used as payment for gift cards.