Returns & Refunds

If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date. If you would like to exchange an item (wrong fit or incorrect size), you will need to return it.

Once your return has been received in perfect condition, unused, with all tag attached and with the original receipt. Your refund will be completed with the original payment method – expect 7 days of processing time.

Please note, that customers are responsible for all return costs. We don’t accept parcels returned by cash on delivery (COD). Do you have any questions about your return, please contact info@wuthcashmere.com

Returns address:
WUTH CASHMERE
Rentemestervej 43
2400 Copenhagen NV


Please ensure your name, address and requirements are included.

Complaints & Defects

It is our aim that every item arrives in great condition, and we hope you’re always happy with your purchase. If you receive an item in a flawed or damaged condition, please notify us immediately.

Where possible we will arrange for a new replacement to be sent to you, or a refund of the defective item.

Please, return your complaint and defective item(s) to the following address:

WUTH CASHMERE
Rentemestervej 43
2400 Copenhagen NV
Danmark

Notice the parcel: “WUTH Cashmere Complaint”

Please, include your receipt with your name, email and order number, and note what the problem is as detailed as possible. If you have any questions about your complaint, please contact us at info@wuthcashmere.com.

Christmas Conditions & Return Policy

All cashmere purchased online between 1st December 2018 and 24th December 2018 can you return until the 24th January 2019 for a full refund.

Do you want to return your Cashmere Gift? Then the cashmere have to be in perfect condition, unused, with all tag attached and with the receipt for purchase. The customer is responsible for paying shipping fee and sending the cashmere back to Wuth Cashmere for a full refund.

Send the cashmere to:

WUTH CASHMERE
Rentemestervej 43
2400 Copenhagen NV
Denmark

Please ensure your name, address and requirements are included. If you have any questions about returning your cashmere, please contact us or write to info@wuthcashmere.com.

Christmas Last Order Dates

We would advise to order your Cashmere Gifts in advance to ensure, that you receive your gifts in time to put under the Christmas tree. Read our Shipping Informations.

The last order dates for Denmark have to be placed on the 20th December 2018 and for Europe before the 17th December 2018. Do you have any question about the shipping or need help, you are welcome to write to us at info@wuthcashmere.com.

Gift Wrapping

WUTH CASHMERE offers gift wrapping for free, if you really don’t want to wrap those gifts yourselves. When checking out, just let us know in the order note by writing ‘Christmas Gift’ – then you’ll receive your cashmere beautiful wrapped.

Gift Cards

Give the gift of pure cashmere. WUTH CASHMERE Gift Cards can only be used online. You can choose from 500 DKK, 1000 DKK and 1500 DKK. If you need a gift card with a higher value – you can contact us at info@wuthcashmere.com. WUTH Gift Cards are delivered by mail.

WUTH Gift Cards are valid for 2 years from the date of purchase and cannot be exchanged for cash. We are unable to replace lost or stolen gift vouchers. Gift Cards cannot be used as payment for gift cards.

You are welcome to contact us or write to us, if you have any question about our gift cards at info@wuthcashmere.com.